08Questions
The questions renters actually ask.
Short answers, with no fine print hiding behind them.
Q1What counts as an order?
Every order placed on your panel counts, whatever its status. Completed, cancelled or anything in between: if it was an order, it is in the count.
Q2What if I go over my plan?
Nothing stops. Your panel keeps taking orders. At the end of each period you get one invoice for the plan that matches the orders you actually had in that period.
Q3What if I don't pay on time?
A billing period lasts 30 days. At the end we send the invoice for it, and you have 7 days to pay while your panel stays open; those days count as part of your next period. After that the panel is frozen and visitors see a notice instead of your site, and the days it is frozen are not counted. Paying opens it at once, and your period carries on from where it stopped. A panel left frozen for 30 days is archived.
Q4How do I pay Arty?
You pay an advance of $25 when you order; it comes off your first invoice. After that you get an invoice at the end of each period and pay it from your Arty account. You can also keep a balance in your wallet and switch on auto-pay, so each invoice is paid for you.
Q5Can I use my own domain, and do I need a developer?
Yes to the domain, no to the developer. Set your domain's nameservers to dns1.artypanel.com, dns2.artypanel.com, dns3.artypanel.com and dns4.artypanel.com. That is the default, and it lets you manage DNS records from your Arty account. Prefer to keep your DNS elsewhere? Add an A or CNAME record instead.
SSL is issued automatically, and the site detects when your domain is pointed. Hosting, updates and backups are ours.
Q6Do you sell SMM services?
No. Arty is software and hosting only. You connect your own SMM providers and set your own prices, and a new panel starts empty.
Q7Which payment methods can my customers use?
The ones you set up. Every panel has an add-funds page built on a payment framework, and you choose and configure the methods you want with your own accounts at those payment providers.
Q8Can other panels use mine as a provider?
Yes. Your panel includes a reseller API compatible with the common SMM panel API v2 format, so other panels and tools that speak it can connect.
Between two Arty panels there is a direct connection: orders are sent in packets, and order statuses are followed within about 30 seconds.
Q9How is my panel protected?
Backups and SSL are part of the service. The admin area supports two-step login, staff accounts get detailed permissions, and an activity log records what your team does. We would rather list what exists than claim certifications we do not hold.
Q10Is there a free trial?
Not at launch. There is a live demo of both the customer side and the admin side instead. It resets every night and money actions are switched off, so you can click anything.
Still unsure? Open the live demo and click around both sides. It costs nothing and resets every night.